FAQ’s

Shipping timeframes

If you are ordering a furniture item that is currently in stock, we ship furniture orders once a week and you should allow between 7-14 business days to receive your order.

 
When your item is pre-ordered

As all of our furniture is made-to-order, we orchestrate a percentage of sales through pre-order. Pre-ordering means your order will be made by hand, especially for you. We do not bulk manufacture our goods and hold very few units in stock between shipments. Six times a year we deliver our orders to our customers.

To place an order, all pre-orders will be processed through our website with full payment taken at the time of checkout.

Please note, all delivery dates are noted on the individual product descriptions on this website. Delivery dates and stock availability does differ pending the style. Please note, once an order has been placed, we do not grant refunds under any circumstances. Deposits and orders are placed with the knowledge that delivery dates can change and delays to orders are not grounds for refunds unless in exceptional circumstances.

By pre-ordering your products you are guaranteed to receive your ordered item. Additional items not pre-ordered are not guaranteed to be available as our pieces are very limited in production. Because of this, we do not take cancellations on pre-orders, or offer refunds – please read our T&C’s.

Cancellation of order

Once an order has been placed it can not at any point be cancelled. Our furniture items are all made in accordance to our orders and as we are a sustainable business, we do not make an excess of stock. Payments and orders are placed with the knowledge that delivery dates can change and delays to orders are not grounds for refunds or credits unless, in exceptional circumstances, this decision is at the discretion of Alba Atelier.

We personally inspect all items prior to the individual courier delivering your item/s and all items are sent in perfect condition. If your piece is damaged in transit we unquestionably provide a replacement at no extra cost.

Due to the sustainably made nature of our furniture, this also means we can not always offer an exchange for an alternative style if you change your mind. Please choose carefully. 

We do not offer refunds on change of mind purchases or unexpected delays on a pre-ordered item being delivered.

We respect our right under consumer law not to offer refunds on orders because of delays caused by natural disasters or other unforeseen delays.

Production delays are not grounds for refunds under any circumstances.

Cancellation fees for orders

Once a customer enters into the binding contract of purchasing an item(s) of furniture through Alba Atelier. The sale cannot be cancelled if, for example, the customer cancels because of inconvenience, change of mind, difficulty, delay, price, or misreading of delivery schedules and our terms. If ruled by Alba Atelier, for extreme circumstances a refund may be issued, resulting in a cancellation fee of 20% for breaking your sales contract, for time invested and loss of income for Alba Atelier. Alba Atelier also reserves the right to allow up to 14 days for a refund to be processed.